FAQs And Terms And Conditions

Frequently Asked Questions

Know more about us and talented meet our team. Read below our FAQs And Terms And Conditions.


All items presented on our site are in stock and available for quick shipping. The availability information presented on our site is the best and latest. Still, errors do occur, and this information does not include a guarantee or promise of availability.
When a product you have ordered is not available for shipment, we will inform you instantly. You will be offered an opportunity to cancel your order or choose an alternate product. Expected delivery dates depend on our suppliers and other factors beyond our control and are subject to change.

Faulty goods

We pride ourselves on quality control and check all products before sending them. If any item contains an accidental fault, we will replace it in a rare instance. The postage costs incurred for returning the faulty item will be met by us. If, for any reason, you are not completely satisfied, please get in touch with us so that we can discuss it.


For items that are in stock, it depends on where you are. Deliveries are made each business day, and most items are posted the same day payment is received. The delivery time does depend on Australia Post and your area. But as a general rule, we have always found it to be very efficient. Please note that all care is taken to package your order securely. However, we do not accept any responsibility for the loss or damage during shipping.

Methods of payment

Paypal: The quickest and easiest way to order is through our secure online store by our secure online PayPal payment system. You do not need a PayPal account to pay us for your purchases. If you have any concerns, please get in touch with us, and we will be happy to assist you.

Direct Deposit: 

A/C. Name: Labuka Designs Pty Ltd.

BSB No: 034238

A/C.No: 170769

We ask that if you are making a direct debit for your purchase, you put either the invoice number or your surname as the reference. It will allow us to quickly process your order as we know that you have made payment.

Unpaid items

We will email you when a payment is not received within 1 week of your order being placed. If no response is received and no payment has been received within 2 days of contacting you, the order will be canceled and the items made available for purchase.

Store Policy

More to our FAQs And Terms And Conditions includes the fast pace of the consumer products industry. All prices are subject to change without notice. We make every effort to provide you with the most accurate, latest information. Still, mistakes do occur, and we must reserve the right to make corrections, adjustments or changes without notice. When you order an item subject to a price increase, we will hold your order and inform you of the price increase. You will be allowed to cancel your order or choose an alternate product.

We do our best to achieve 100% accuracy, but mistakes occasionally occur. Pricing, product availability, and offers are subject to change without prior notification. Product photos are representative only, and product appearance and packaging may vary.

We reserve the right to make changes without notice due to market conditions. Manufacturer or supplier product changes, discontinuation, or typographical, photographic or technical errors. All this includes our store policy as many people wonder about FAQs And Terms And Conditions.


Please choose with care as we do not offer refunds for goods purchased. If you change your mind or make the wrong selection. Additionally, there are strictly no refunds for items that have been worn, used, opened, or damaged (including damaged/soiled packaging). Goods returned for refund or exchange must be returned within 14 days from the date of purchase, along with the reason for their return. We reserve the right to refuse a return on any product that does not meet these requirements.

Sorry, but we do not refund postage/shipping costs on returns. Return postage/shipping costs are the customer’s responsibility unless the item is faulty or we have sent the incorrect item. Our FAQS AND TERMS AND CONDITIONS include all this.


Yes! We are more than happy to send your gift directly – just let us know when you go through the checkout and we will take care of it.